Terms and conditions

Emaho Sekawa Retreat Booking Terms & Conditions

Welcome to the Emaho Sekawa Retreat booking page. Please take a moment to review the following terms and conditions that apply to your villa reservation.

1) Booking Policy:

• Emaho Sekawa may update the Terms at its sole discretion, with the new Terms taking effect upon publication. 

• You must be at least 18 years old to make a reservation. We will confirm our acceptance of your reservation by sending you an email to the address that you provide during the reservation process.

• Emaho Sekawa is an adult only retreat unless you book out all 3 villas.

 

2) Check In and Check Out: Check-In at Emaho Retreat is available from 2 PM on the day of your arrival. Check-Out is promptly at 10 AM on the day of your departure. Early check-ins and late check-outs may be accommodated based on availability and by request. Please contact our reservations team for more information

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3) Payments: All credit card payments are automatically processed in Fiji Dollars, using our office EFTPOS terminal. Please note an management and service surcharge of 4% will be added to your booking.

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4) Cancellation Policy: 

• A 50% non-refundable deposit is required to secure your booking, with the remaining balance charged to the same credit card on the day of check-out.

• Travelers who cancel any time before check-in are not required to pay the outstanding balance, however will not be refunded the 50% reservation deposit.

• Postponement or any date changes will be accepted subject to availability if received 30 days or more before arrival. Requests for date changes must be received in writing to this address: sales@emahofiji.com

• No Shows- No refund will be given for no-shows. If you foresee that you will not be able to make your booking for example missing your flight, please contact our bookings team immediately to reschedule your reservation. Your new booking will be subject to availability.

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5) Privacy: We take the privacy of our guests seriously and are committed to protecting their personal information. When you make a booking with us, we collect information such as your name, contact details, and payment information. This information is used to process your booking, provide you with the best possible experience at our resort, and to communicate with you regarding your stay. We use a secure third-party reservation system, Preno, to store this information and ensure its protection.

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6) Guest Activity Waiver: The activities offered at our resort, including but not limited to water sports activities, are provided on an 'as is' basis. We do not guarantee the safety or suitability of any activity for any individual or group. By participating in any activity, you acknowledge and accept the inherent risks associated with the activity, including the risk of physical harm, and agree to participate voluntarily at your own risk. We are not responsible for any injuries or damages that may occur as a result of your participation in any activity, as well as for any guest loss or damage to personal belongings. By participating in any activity, you release and discharge the resort and its employees from any and all liability, claims, demands, or causes of action that you may have now or in the future.

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By making a reservation with Emaho Sekawa Retreat, you acknowledge that you have read and agreed to these terms and conditions.