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Terms and conditions

Emaho Sekawa Retreat Booking Terms & Conditions

Welcome to the Emaho Sekawa Retreat booking page. Please take a moment to review the following terms and conditions that apply to your booking.

Check in/ Check out:
Check in: 2:00pm
Check out: 10:00am
Please inform us if you would like to request early check-in or late check-out, and we will do our best to accommodate you.

Child Policy:

Emaho Sekawa Retreat is an adults-only establishment, and we warmly welcome guests aged 18 years and above.

Rate Plans:

We offer two distinct booking rate options: one with flexible cancellation terms, and another with a non-refundable option at a further discounted rate.

Booking Policy (Flexible Cancellation Rate):

A 50% non-refundable deposit will be collected to secure your reservation. The amount will be processed upon receiving your booking using your preferred payment method. 

The remaining balance will be collected 7 days prior to your scheduled arrival date using the same payment method.

Cancellation Policy (Flexible Cancellation Rate):

If cancellation is received more than 7 days before the date of arrival, the 50% deposit taken at time of booking is non-refundable.

If cancelled or modified less than 7 days before the date of arrival, or in case of no-show, the full booking amount will be charged. 

Booking Policy (Non-Refundable Rate):

100% of the booking fee will be collected upfront to secure your reservation. The amount will be processed upon receiving your booking using your preferred payment method. 

Cancellation Policy (Non-Refundable Rate):

Should you choose the "Non-refundable All-Inclusive Rate," any cancellation, modification, or no-show will result in the full booking amount being charged.

Guest Responsibility Policy and Activity Waiver:
Emaho Sekawa Retreat prioritizes the safety and well-being of all our guests. By participating in any retreat activities, or staying at our resort, guests agree to follow all instructions issued by our retreat staff. Please be aware that Emaho Sekawa Retreat is not liable for any injuries, loss, or damage to personal belongings that may occur during your stay or while participating in retreat activities. Additionally, we will not be held responsible for any delays, extra costs, or inconveniences caused by circumstances beyond our control, such as natural disasters, governmental actions, or equipment malfunction. Guests are responsible for their own well-being and property, and any participation is at their own risk.

By proceeding with your reservation, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this booking terms and conditions. 

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Price Match Guarantee:

We are offering a Best Rate Guarantee so you can be confident that the price you are paying for the accommodation on our website is the best price available online. In the unlikely event you find a cheaper published online rate on another public channel within 24 hours we will match the rate you’ve found.

The Below Terms

  • You need to supply us with the website address (URL) where you have found the cheaper rate for us to confirm. Our ability to confirm the details you have submitted is essential in claiming the discount.

  • The rate must be for the same accommodation (same room type) covering the same dates and be bookable online.

  • If comparing a room with inclusions (such as breakfast, taxes or other extra items), the comparison rate must be for the same inclusions.

  • If you have booked with us already and subsequently find a cheaper rate, you must make your claim within 24 hours of your booking date with us. Please send us details of your booking with us (booking reference number, your name) so we can make the credit.

Exclusions

  • Variations in rates of 1 percent or less do not apply. These can occur from time to time due to rounding errors, foreign exchange calculations etc.

  • Our accommodation reserves the right to deny a claim, if we cannot independently verify the availability of an online competing price at the time of processing the claim.

  • The best price guarantee does not apply to unpublished or negotiated prices (e.g., corporate discount rates, group rates, meeting rates), contracted rates based on bulk buying agreement; group buy site rates; rates requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations (requiring discount codes or coupons, or otherwise not intended for the general public); package prices (e.g.prices that include a combination of a room and airfare, an overnight cruise, car rental); prices offered by opaque providers; prices offered on “on-request” websites that do not provide immediate hotel confirmations.

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